We’re a fast-growing, award-winning Managed Service Provider (MSP) based in Richardson, TX, serving clients throughout the Dallas-Fort Worth area. Our clients include charter schools, manufacturers, nonprofits, and commercial real estate firms. As a repeat Inc. 5000 honoree, we are known for delivering secure, reliable, and innovative IT services.

We are currently seeking a Senior System Administrator with MSP experience to join our team. This is a hands-on, high-impact role ideal for someone who enjoys solving complex problems, leading infrastructure projects, and mentoring junior technicians in a fast-paced environment.

This role requires previous experience working for Managed Services Provider.

Key Responsibilities:

  • Administer and support Microsoft 365, Azure, SharePoint, Teams, Windows Server, and Active Directory environments
  • Troubleshoot and resolve complex technical issues escalated from the service desk (Tier 3+)
  • Manage and support virtual environments using VMware, Citrix, and/or Hyper-V
  • Provide advanced network and security support, including LAN/WAN, VPN, firewalls, and BDR solutions
  • Collaborate with project teams on cloud migrations, server deployments, and infrastructure upgrades
  • Monitor and optimize internal IT systems and RMM (Remote Monitoring & Management) tools
  • Maintain accurate technical documentation for all systems and environments

Qualifications:

  • 3+ years of experience in a Managed Service Provider (MSP) environment
  • Expert-level knowledge of Microsoft 365, Azure, Windows Server, and Active Directory
  • Experience supporting networking equipment (firewalls, switches, routers) and VPN setups
  • Familiarity with virtualization platforms such as VMware, Citrix, and Hyper-V
  • Hands-on experience with backup and disaster recovery (BDR) solutions
  • Excellent problem-solving, communication, and documentation skills
  • Strong ability to prioritize and work independently in a fast-paced setting

Benefits:

  • Medical, dental, and vision insurance (multiple plan options)
  • Company-paid life and AD&D insurance, with voluntary options available
  • 3% employer match on Simple IRA retirement plan
  • Generous paid time off (PTO) and paid holidays
  • Certification and education reimbursement
  • Pre-tax benefit options and identity protection services
  • Supportive and collaborative team culture
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