Technical Account Manager (MSP) — $80K–$95K + Full Benefits | Hybrid in Houston, TX

Are you a relationship-driven IT professional who thrives at the intersection of technology and client success? Do you enjoy translating tech into business value—and seeing your recommendations drive real-world impact?

We’re a fast-growing MSP in Houston seeking a Technical Account Manager (TAM) who can lead strategic conversations, build trusted partnerships, and ensure our clients get the absolute most from their technology investments.

If you’re ready to step into a role that blends technical consulting, account management, and strategic planning—this is your next move.

📍 Location: Houston, TX (Hybrid – local travel to client sites required)
🕒 Schedule: Full-time | Monday to Friday
💼 Type: Technical Consulting / Account Management | Client-Facing Role

🌟 What You’ll Do

  • Serve as the primary point of contact and trusted advisor for a portfolio of professional service clients (law firms, engineering firms, financial services, etc.)

  • Translate complex IT concepts into clear, actionable business insights

  • Deliver strategic technology guidance that drives efficiency, productivity, and ROI

  • Conduct regular QBRs and planning meetings with clients to discuss upcoming projects, IT roadmaps, and risk mitigation strategies

  • Collaborate closely with service and project delivery teams to optimize performance and client satisfaction

  • Proactively identify areas for growth, improvement, or service expansion

  • Handle escalations and support client retention through clear communication and relationship management

🧠 What You Bring

  • 4+ years of experience in technical account management, IT consulting, or systems support (with an MSP)

  • Comfortable working across cloud, cybersecurity, compliance, and infrastructure environments

  • Strong grasp of client business operations, goals, and how technology fuels performance

  • Polished communication skills, professional presence, and a knack for turning challenges into opportunities

  • Certifications in Microsoft, CompTIA, Cisco, or other major tech platforms preferred

  • Experience consulting with small to mid-sized businesses highly valued

💰 What You’ll Get

  • $80,000 – $95,000 base salary depending on experience

  • Hybrid work model — partial remote + on-site client engagement around Houston

  • 100% Employer-Paid Health, Dental & Vision

  • 401(k) with company match

  • Generous PTO + paid holidays

  • Certification reimbursement and ongoing training

  • Travel reimbursement for on-site client meetings

  • A clear path for advancement in a company that rewards technical skill and business savvy

🤝 Why Join Us?

  • Work directly with decision-makers and make measurable impact

  • Support clients in a variety of industries with diverse tech stacks

  • Join a company that genuinely prioritizes work-life balance, collaboration, and upward mobility

  • Be part of a passionate team that values innovation and continuous growth

 

#AL111