Overview:
We are looking for a skilled Senior Systems Administrator / Client Solutions Consultant to enhance our Client Services team. This role focuses on optimizing client technology environments and ensuring alignment with best practices and industry standards.
Key Responsibilities:
- Documentation & Maintenance: Develop and manage comprehensive technology documentation for clients, including onboarding, projects, and periodic reviews.
- Technology Assessment: Perform regular evaluations of client systems to ensure compliance with standards. Document and communicate findings and recommendations to the Client Success Team and virtual Chief Information Officer (vCIO).
- Standards Implementation: Configure and deploy technology solutions in line with established standards, collaborating with technical teams as needed.
- Technical Support: Offer advanced technical support to Client Success, Service Desk, NOC, SOC, and Professional Services teams.
- Client Advisory: Consult on technology roadmaps and support the vCIO in preparing for Technology Business Reviews. Act as a technical expert in client meetings.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- 3+ years of experience in network and systems administration with a strong background in technology consulting.
- Hands-on experience with Windows Server, Active Directory, Microsoft 365 (Exchange, SharePoint, Teams, Azure), networking (firewalls, VPNs), and VoIP systems.
- Familiarity with IT best practices and frameworks, including ITIL, CIS, and NIST.
- Demonstrated experience in a Managed Service Provider (MSP) environment supporting multiple clients.
Skills:
- Excellent communication and documentation skills.
- Proven ability to manage complex technical environments and projects.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and collaboratively within a team.
Why Join Us:
- Work in a fast-paced, supportive environment with opportunities for professional growth.
- Collaborate with a team of experts dedicated to delivering high-quality client solutions.