Join an esteemed IT solutions firm renowned for its cloud solutions, cybersecurity services, and infrastructure management. We’re in search of a Senior Systems Administrator to bolster our Managed Service Provider (MSP) team. If you’re well-versed in on-premises, cloud, and hybrid environments, with expertise in Meraki, Microsoft 365 services, and MDM (Intune), we want to hear from you. This role isn’t just about technical prowess; it requires exceptional customer service skills as you’ll be liaising directly with our valued clients and vendors.

Responsibilities:

  • Deploy and maintain local area networks (LAN), wide area networks (WAN), intranets, and extranets.
  • Provide comprehensive support for both Windows and Mac environments.
  • Diagnose and resolve network and system issues, encompassing routers, switches, and firewalls.
  • Oversee network rollouts and manage the networking platform holistically.
  • Offer support for various industry-specific software.
  • Proactively monitor network and server infrastructure.
  • Conduct regular preventative maintenance on all equipment.
  • Execute data backup and restoration procedures meticulously.
  • Uphold standardization policies and thoroughly document technical procedures and user guides.
  • Deliver exceptional customer service, ensuring clients are kept informed of incident progress and changes.

Qualifications:

  • 4-6 years of experience in networking, IT, or related fields.
  • Proficiency in Microsoft Office 365 offerings.
  • Hands-on experience with Meraki hardware and VPN implementation.
  • Familiarity with PowerShell scripting.
  • Sound understanding of TCP/IP and data protocols.
  • Sharp troubleshooting and critical thinking abilities.
  • Effective prioritization and multitasking skills.
  • Knowledge of low voltage and AV systems is advantageous.
  • ConnectWise experience is highly valued.

Benefits:

  • 401(k)
  • Dental Insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Certification reimbursement
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