We are looking for an experienced Escalations Engineer to join our growing Managed Service Provider (MSP). This role is ideal for a problem-solver with strong Windows Server, Office 365, and cloud experience, who thrives on resolving complex escalations and implementing new IT solutions.

Key Responsibilities

  • Resolve Tier 2 & 3 escalations related to servers, cloud environments, and networking.
  • Deploy, maintain, and support Windows Server, Active Directory, and Microsoft 365.
  • Lead cloud migrations for Office 365 and Azure environments.
  • Automate and streamline IT processes using PowerShell.
  • Troubleshoot performance issues across business applications, virtualization, and networking.
  • Collaborate with teams to develop best practices and technical documentation.

What You’ll Need

  • 5+ years of hands-on IT experience, including MSP experience.
  • Expertise in Windows Server, Office 365, Active Directory, DHCP, DNS, and virtualization (Hyper-V/VMware).
  • Familiarity with networking technologies, REST APIs, and cloud platforms (Azure, AWS).
  • Strong troubleshooting and automation skills with PowerShell scripting.
  • Excellent communication and problem-solving abilities.

Perks & Benefits

  • 100% company-paid Health, Dental, and Vision Insurance
  • 401(k) with company match
  • Certification reimbursement & paid training
  • Generous PTO + performance-based bonuses
  • Career growth opportunities in a fast-paced MSP environment

If you’re an experienced IT professional looking for a challenging role with growth potential, apply today!

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