Are you a seasoned MSP leader with a passion for delivering top-tier client experiences? We are looking for a Service Delivery Manager to oversee and optimize IT service operations, ensuring seamless workflows, exceptional customer satisfaction, and high operational efficiency. This role will be responsible for managing a team of IT professionals, implementing industry best practices, and maintaining high service standards in a fast-paced MSP environment.
This role requires MSP management experience.
Service Delivery Manager Key Responsibilities
- Oversee daily IT service operations and ensure efficient ticket resolution.
- Lead and mentor the service team to maintain high performance.
- Develop and enforce service delivery best practices and compliance standards.
- Build strong client relationships and ensure top-tier customer satisfaction.
- Optimize IT service processes and implement automation for efficiency.
Service Delivery Manager Qualifications & Requirements
- At least 1 year of MSP management experience
- Strong leadership and team management skills
- Excellent customer service and relationship management abilities
- Advanced knowledge of IT infrastructure, networking, and cybersecurity best practices
- Experience with ITSM tools (ConnectWise, Autotask, ServiceNow preferred)
- ITIL, PMP, or other relevant certifications (a plus)
Service Delivery Manager Compensation & Benefits
- Medical, Dental, and Vision Insurance
- Health Savings Account
- Life and Disability Insurance
- Life & Disability Insurance
- Simple IRA with 3% match
- PTO + Paid Holidays
- Paid Training and Certification Reimbursement
- Flexible Work Schedule
