Are you an experienced IT professional with a passion for delivering exceptional client service and leading high-performing teams? We’re seeking a Service Delivery Manager (SDM) to oversee IT service delivery, foster client relationships, and ensure operational excellence.
As a vital leader in the organization, you’ll manage service teams, optimize processes, and align IT strategies with client needs, all while contributing to a supportive and collaborative culture.
Service Delivery Manager – Managed IT Services
Location: Naperville, IL
Salary: $100,000 – $120,000
Key Responsibilities
- Client Management: Act as the main point of contact for service-related matters, ensuring strong client relationships and satisfaction through regular check-ins and proactive communication.
- Service Oversight: Monitor service delivery against SLAs, analyze metrics, and ensure compliance using tools like Autotask. Collaborate with teams to align service delivery with client IT strategies.
- Team Leadership: Lead and support the Service Desk and Field Teams by providing resources, coaching, and professional development. Conduct performance reviews and foster accountability.
- Process Optimization: Implement and refine processes to enhance efficiency and maintain high service quality standards. Conduct audits and ensure documentation meets organizational standards.
- Strategic Collaboration: Work closely with vCIO, Procurement, and technical teams to align strategies and resources. Provide insights from service data to guide leadership decisions.
Qualifications
- 5-10 years of experience in IT service delivery or a related field.
- Strong leadership and team management skills with a focus on accountability and process adherence.
- Proven ability to align operations with strategic goals and enhance client satisfaction.
- Exceptional communication and problem-solving abilities.
- Local candidates preferred for optimal collaboration and oversight.
What We Offer
- Comprehensive Benefits: Company-paid health insurance, AD&D, LTD & STD insurance, and more.
- Employee Ownership: Be part of a unique employee-owned company with a vested interest in its success.
- Work-Life Balance: Unlimited PTO, annual vacation bonus, and an outstanding culture of teamwork.
- Professional Growth: Educational assistance, professional development opportunities, and a supportive environment for career advancement.
- Financial Rewards: Quarterly bonus program and 401(k) options.
Ready to Lead?
If you’re a strategic thinker with a track record of IT service delivery excellence, apply now to become a key part of our team. Help us shape the future of IT services while growing your career in an employee-first culture.
