Service Delivery Manager – Managed Services

Location: Levittown, NY / Salary: $90,000 - $100,00

Service Delivery Manager – Managed Services

Service Delivery Manager – Managed Services

Seeking a Service Delivery Manager – Managed Services to join a Cloud Service Provider based in Levittown, NY. From managed IT services to Cloud deployments they provide a full range of exceptional support for small and medium-sized businesses. Due to an uptick in support and project-based work, they are looking for a Service Delivery Manager – Managed Services.

The Service Delivery Manager – Managed Services position includes connecting with key business executives and stakeholders, and managing 10 Engineers. The Service Delivery Manager should also understand the needs of their clientele and ensure their needs are met whenever possible. In the Service Delivery Manager – Managed Services role, you will rely heavily on your cross-functional experience working with all team members to improve the entire customer experience. The Service Delivery Manager – Managed Services role is a full-time position with a salary range between $90K – $100K depending on experience.

Service Delivery Manager – Managed Services Essential Functions & Responsibilities:

•Directly manage service delivery employees and perform reviews.
•Provide tactical and strategic support to all service delivery teams.
•Design and implement short-term and long-term plans to ensure service delivery capacity meets existing and future requirements based upon key metrics and organization strategy.
•Develop, implement and maintain policies, procedures, and associated training plans for service delivery administration and management.
•Participate in the development of the annual IT strategic business plan.
•Manage, report, and be held accountable on KPI metrics for respective teams.
•Conduct research and make recommendations on products, services, protocols, and standards to continuously improve service offerings.
• ConnectWise experience strongly desired

Service Delivery Manager – Managed Services Pay + Benefits:

Salary: $90K – $100K
Benefits:
• PTO
• Health Insurance
• 401K w/ 3% match
• Travel Reimbursement

Opportunity Location

Levittown, NY

Proposed Salary

$90,000 - $100,00

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #LI-MH1, ,#MH333

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Location: Levittown, NY

Proposed Salary: $90,000 - $100,00

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