Service Delivery Manager – Cloud MSP

We are a leading IT consulting and cloud-managed services provider (MSP) based in New York, serving businesses across the Tri-State area. Our expertise spans IT infrastructure setup, network management, cybersecurity, cloud computing, and data backup—delivering reliable, cutting-edge technology solutions tailored to our clients’ needs.

At our core, we believe in fostering a collaborative and autonomous work environment where passionate engineers can thrive. Our team is dedicated to providing top-tier IT services, ensuring businesses run smoothly, securely, and efficiently.

With a commitment to innovation, customer satisfaction, and technical excellence, we empower organizations with the tools and support they need to succeed in today’s fast-paced digital landscape.

Service Delivery Manager – Cloud MSP
Location: New York, NY

About the Company

This Cloud MSP is based in the Washington, D.C. area with offices in Philadelphia, New York City, Los Angeles and Houston.  They are investing heavily into scaling their repeatable model.  The company has the financial backing and market opportunity to continue expanding while elevating its service delivery engine. That means this role is not just about keeping the trains running on time—it is about helping shape what a larger, stronger version of the company looks like. For the right person, it is a chance to join at the right moment and grow with a business that is building

About the Role
As the Service Delivery Manager, you will play a central leadership role in helping shape and elevate the service organization. This is an opportunity to work closely with company leadership to strengthen service delivery, create more consistency across the team, and help build a model that can scale as the business grows. You will serve as a key point of alignment between process, people, and client experience—helping the team operate efficiently while continuing to raise the bar on responsiveness and service quality. For someone who enjoys improving operations, developing people, and making a visible impact, this role offers strong growth potential.

Key Responsibilities
Guide daily service operations to drive timely, consistent delivery across the team.
Manage ticket flow, team activity, dashboards, and communication channels.
Partner with technicians to provide direction, remove roadblocks, and keep priorities aligned.
Help deliver an excellent client experience through strong follow-through and service execution.
Work closely with leadership to refine workflows and strengthen the service delivery model.
Identify opportunities to improve efficiency, consistency, and team performance.
Coach and develop team members around service standards and technical best practices.

What You Bring
Experience leading or managing IT service delivery in a fast-moving environment.
Strong understanding of IT infrastructure, including hardware, software, and networks.
Ability to prioritize effectively and keep multiple moving parts organized.
Experience working within help desk and ticketing platforms such as ConnectWise.
Strong communication skills and a client-first mindset.
High attention to detail and strong organizational instincts.
A thoughtful, solutions-oriented approach and the ability to work well across teams.

Compensation & Benefits
Salary: $105K–$115K (based on experience).
401(k) with matching contributions.
Comprehensive health, dental, vision, and life insurance.
Paid time off.