Service Desk Analyst – Hybrid
Join our dynamic team as a Service Desk Analyst – Hybrid at Houston’s leading Managed Service Provider! We are seeking a talented individual who is passionate about providing exceptional customer service and technical support to our clients.
Why join our team?
– Opportunity to work with a diverse range of clients and technologies
– Collaborative and supportive work environment
– Professional development and training opportunities (reimbursements)
– Competitive salary and benefits package
If you are a customer-focused individual with a passion for technology, we would love to hear from you! Apply now and take the first step towards an exciting career as a Service Desk Analyst – Hybrid!
Service Desk Analyst – Hybrid Responsibilities:
- Provide professional and friendly support consistently via telephone, email, chat and remote connections.
- Create and manage tracking tickets according to Service Desk standard operating procedures.
- Triage, diagnose, and resolve computer hardware and software issues.
- Execute standard escalation procedures based on issue priority.
- Coordinate the installation of hardware and software
- Contribute to all Service Desk process and technical documentation.
Service Desk Analyst – Hybrid Qualifications:
• Excellent customer service and interpersonal skills
• Highly self-motivated and detail-oriented
• Strong background in Windows client operating systems, standard desktop applications, and user account management.
• Working knowledge of network support issues
• Working knowledge of remote working systems and support
• Ability to work in a team-oriented collaborative environment
Service Desk Analyst – Hybrid Benefits:
- Salary: $45,000-$55,000
- 100 % Covered Health, Dental, Vision
- Reimbursements for certifications and training
- PTO/Holidays
- 401k + 6% match
