Service Desk Analyst (MSP)

Location: Dallas, TX / Salary: $45,000 - $50,000

Service Desk Analyst (MSP)

We are currently seeking an Service Desk Analyst (MSP) to join the Service Desk team.

The Service Desk Analyst (MSP) will be joining an organized, down to earth company culture with a heavy focus on career growth and collaboration. The Service Desk Analyst (MSP) will be responsible for Tier 1 reactive support and will have the opportunity to work along side the projects team to gain exposure to more Tier 2+ work and grow into a System Administrator or Project Engineer.

Service Desk Analyst (MSP) Responsibilities:

Support Azure, VMware, and Windows Server environments within a team environment
Manage accounts in active directory, complete password resets, provide printer support
Remote into desktops & complete basic troubleshooting
Troubleshooting and some administration of Office 365 and Microsoft Azure

Service Desk Analyst (MSP) Requirements:

Experience with Windows Server 2012/2016, Exchange 2013/2016
Excellent communication skills, both written and verbal
6+ months experience with O365 and Active Directory
ConnectWise experience preferred
6 months+ MSP experience required

Service Desk Analyst (MSP) Benefits:

Salary $45,000-$50,000
Medical/Dental/Vision insurance
PTO 4 weeks
Quarterly team outings
Certification Reimbursements
Continued Training Opportunities

Opportunity Location

Dallas, TX

Proposed Salary

$45,000 - $50,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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