We have a position open for a Help Desk Service Engineer to work on the Service Desk providing high quality support to clients. At least 1 year of experience working with Managed Service Providers or Cloud Service Providers is required for the Help Desk Service Engineer.
The Help Desk Service Engineer is a full-time, permanent position paying $40k – $50k including full benefits and retirement plan.
Help Desk Service Engineer Job Responsibilities
- 1+ years of Managed Services experience
- Demonstrated expertise working with Active Directory, Group Policy, and Microsoft OS (7 – 10)
- Experience supporting Microsoft O365 (exposure to Azure a plus)
- Demonstrated expertise in aspects of Microsoft administration for the Microsoft Windows operating system including installation, management, application deployment, and security as well as Exchange (2010/2013/2016)
- Ability to communicate technical information both verbal and written
- Experience working with ConnectWise and/or Kaseya a major plus!
The two key functions of the Help Desk Service Engineer will be:
- Working effectively in a team environment to provide Tier I and Tier II Help Desk support and Systems Administration
- Absorb new information quickly and advance skills working with Senior members of the team
Training and certification reimbursement will be offered to employees who show a knack for applying the information they learn.
