Service Desk Engineer – ConnectWise

Location: Orange, CA / Salary: $60,000 - $70,000

Service Desk Engineer – ConnectWise

Service Desk Engineer – ConnectWise Overview:

We are a qualified team of innovative problem solvers who are passionate about all things IT! We strive to be young at heart by continuing to attract and retain well-rounded team members and remain a distinguished IT solutions provider to their clients. We have been in business for almost 30 years and are seeking a Service Desk Engineer – ConnectWise to join our growing team!

As a Service Desk Engineer – ConnectWise, you will work on a team of 20 ranging from Tier 1 through Tier 3. Our goal is to provide the Service Desk Engineer – ConnectWise with an environment where they are constantly learning and facing new challenges with the support of an experienced team behind them. The Service Desk Engineer – ConnectWise will be working with technologies such as, but not limited to; Active Directory, Group Policy, M365, Windows Server, VMware/Hyper-V, routers, switches, firewalls, Azure, and more!

We are only seeking Service Desk Engineer – ConnectWise candidates with previous MSP experience at this time.

Service Desk Engineer – ConnectWise Essential Duties & Responsibilities:

Troubleshoot, repair, and configure basic computer systems.
Resolve technical problems with printers/scanners and computers.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Work one on one with clients to find quick resolutions to easy-moderate issues, all while delivering excellent customer service and valuing the customer.
Follow up with customers to ensure issue has been resolved.
Employ RMM (ConnectWise Automate) and remotely and proactively monitor client endpoints, networks, and computers.
Run reports to identify recurring problems.
Maintain daily performance of computer systems.
Install computer peripherals for users and provide application support.
Install, configure, and troubleshoot firewalls and wireless routers.
Install and configure antivirus software on desktops and servers.
Create and troubleshoot image and file-based backups.

Service Desk Engineer – ConnectWise Benefits:

Health/Dental/Vision Insurance
401(k) with company match
15 days PTO
Certification Reimbursement

Opportunity Location

Orange, CA

Proposed Salary

$60,000 - $70,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: Orange, CA

Proposed Salary: $60,000 - $70,000

Published: May 24, 2023

Job ID: BW1512

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