We are a next-gen Cloud Services Provider seeking a Service Desk Engineer L1 – ConnectWise (MSP) to join our expanding team. We’re celebrating 25 years in business with no end in sight! We’ve been named a top 250 Managed IT Service provider for last 6 years. Business is booming which is why we are seeking a MSP experienced IT Service Desk Engineer L1 – ConnectWise (MSP).

The Service Desk Engineer L1 – ConnectWise (MSP) position will be consist of workstation roll outs, server/network troubleshooting, system set up, and software installations – in addition you will be working with Sr. Engineers on cloud migrations and network security projects. This role is a great opportunity for someone who is looking to gain more experience and grow their knowledge base.

The Service Desk Engineer L1 – ConnectWise (MSP) must have previous MSP or CSP experience.

Service Desk Engineer L1 – ConnectWise (MSP) Requirements:

  • Previous MSP experience
  • Proven understanding of cyber security measures, such as multi-factor authentication required*
  • Demonstrated experience of Modern Desktop management, Microsoft MD-100 and MD-101 exam certifications recommended
  • Proven understanding of DNS, networking, (TCP/IP), routing, firewall & router management required*
  • Understanding of core concepts around Microsoft 365 Enterprise E5 & Azure Windows Virtual Desktop experience or Microsoft Remote Desktop Services recommended
  • Demonstrated ability to research unknown or unfamiliar technology and analyze the potential application and present findings and an implementation plan required*

Service Desk Engineer L1 – ConnectWise (MSP) Benefits:

  • Health/Dental/Vision Insurance
  • 401(k) with company match
  • PTO and Paid Holidays
  • Laptop and Cellphone reimbursement
  • Certification Reimbursement