Service Desk Engineer – L2 (MSP)
We are a Frisco based business providing full IT Services to small to medium sized businesses for over 18 years. We’ve continued to scale our business, increase our service offerings, and create a work environment that people enjoy working in. This is a partial work from home role, 2 days at home and 3 days at our Lake Dallas location.
We are seeking a Service Desk Engineer – L2 (MSP). The Service Desk Engineer – L2 (MSP) should have at least a year of Managed Services experience. The Service Desk Engineer – L2 (MSP) will be setting up and maintain Windows Servers and Desktops in a LAN/WAN environment. Service Desk Engineer – L2 (MSP) daily responsibilities will include Server and Desktop support for our customers. This includes hardware repairs, software installation, SonicWall Router/VPN set up and support as needed in a Windows 7 – 10 and Server 2008 – 2016 or 2019 environment.
Service Desk Engineer – L2 (MSP) Technical Skills & Responsibilities:
- Resolve all Tier 1 escalated incidents
- Server 2008 — Server 2016 or 2019 installation, maintenance and support
- Windows 10 installation, recovery, support and maintenance
- Full range of Microsoft products including Office Suite
- Ongoing management of Office 365 and Azure environments
- Active Directory and Group Policy administration
- DNS, DHCP, TCP/IP administration
- VPN, Router and remote access administration via SonicWall
- Ability to work independently as well as be a team member
Service Desk Engineer – L2 (MSP) Benefits:
- 100% paid Health/Vision/Dental
- 401K with matching
- Generous PTO
- Reimbursements for training/certs
- Partial work from home (2 days per week)
Opportunity Location
Lake Dallas, TX
Proposed Salary
$55,000 - $65,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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Location: Lake Dallas, TX
Proposed Salary: $55,000 - $65,000
Published: May 24, 2023
Job ID: BW1882