Service Desk Engineer Level 2 (MSP) Requirements:
- Network basics – ability to troubleshoot network connectivity issues and network equipment to quickly identify and correct basic issues, since many of our customers use cloud technology. You also need to have basic knowledge on DHCP, DNS and WiFi troubleshooting.
- Network intermediate – ability to install and configure SMB network appliances like Sonicwall and Fortigate. You will need to open ports for services needed by our customers, configure NAT rules and VPN tunnels. You need to also have intermediate knowledge on DHCP, DNS and basic switching protocols.
- Microsoft Windows Server basic – you must have basic knowledge on installing, configuring, managing basic server roles and networking. You will also must have the ability to troubleshoot blue screens, error messages in the event log, and performance analysis through resource monitor.
- Everyday IT work – ability to install, configure and troubleshoot Windows workstations (local or remote), troubleshoot basic hardware issues and network connection problems. Must have the ability to configure device drivers (especially printers), remove malware and keep workstations at optimal performance levels.
- Projects and Scope of Work
- Provide multi-tiered customer support and First Call Resolution (FCR) to reported incidents via email, phone, remote assistance tools, and desk-side onsite assistance.
- Troubleshoot network environments including servers, workstations and basic network equipment.
- Work with third party hardware and software vendors to resolve reported incidents.
Service Desk Engineer Level 2 (MSP) Benefits:
- Health, Dental, and Vision Insurance
- Hybrid WFH schedule
- PTO, Sick Days, + Paid Holidays
- Certification Reimbursement
