Service Desk Engineer Level 2 (MSP/ConnectWise)

We are a recognized leader in the Managed IT Services industry servicing SMB clients in Tampa. We take a novel approach to IT and strive to be proactive in our support, standardize our solutions and document everything we do. We take pride in our work and are confident we are implementing the best solutions for our clients. The result is solid networks, happy clients and most importantly, happy engineers!

We are steadily growing and currently on the hunt for a Service Desk Engineer (MSP/ConnectWise) to join our Cloud Services team. As a Service Desk Engineer (MSP/ConnectWise), you will will provide direct technical support for clients, while also supporting the helpdesk team with escalated tickets. The ideal Service Desk Engineer (MSP/ConnectWise) candidate should be well versed with Windows OS, Windows Server, AD/GPO management, M365 administration, VMware or Hyper-V, Network Administration (routers/switches/firewalls), and Azure Entra ID (Intune is a plus).

At this time we are only considering Service Desk Engineer (MSP/ConnectWise) applicants with previous MSP experience.

Service Desk Engineer (MSP/ConnectWise) Requirements:

  • Experience working with enterprise E-mail solutions such as Microsoft 365, G-Suite and Exchange along with ability to integrate them on mobile devices
  • Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 1 and 2 issues
  • Knowledge of Hyper-V and VMware
  • Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity
  • Experience with and understanding of routers and firewalls Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
  • Understanding of DNS services
  • Install, Configure and Troubleshoot PC, MAC and Mobile device hardware and software related issues
  • Experience with Azure Entra ID (InTune is a plus)

Service Desk Engineer (MSP/ConnectWise) Benefits:

  • Health, Dental, and Vision Insurance
  • PTO + Paid Holidays
  • Ongoing Paid Training
  • Certification Reimbursement
  • Mentorship by Sr Engineers