Service Desk Engineer Tier 2 (MSP):
We are a Cloud and Managed Services Provider that has been serving the Houston business community since 2003. We are a group of technology enthusiasts who enjoy getting to work with cutting edge technologies. Our current opening is for a Service Desk Engineer Tier 2 (MSP) that has a background in the MSP industry.
The Service Desk Engineer Tier 2 (MSP) role is full-time, permanent with full benefits (Health, Dental, Vision), 401(k) with company match, three weeks PTO, paid training, certification reimbursement, and hybrid WFH after 6 months.
The Service Desk Engineer Tier 2 (MSP) will support clients onsite and from our office using ConnectWise Manage, Automate, and Control.
Service Desk Engineer Tier 2 (MSP) Requirements and Responsibilities:
- At least 1 year of MSP experience
- Microsoft Office 365 and Microsoft Teams
- Windows Server versions 2016 – 2022
- VMware or Hyper-V support
- Azure (InTune, SharePoint, OneDrive, etc.)
- Network troubleshooting (Firewalls/Switches/Routers)
- Configuration and change management
- Act as an escalation support point for infrastructure, operational, and security issues.
Service Desk Engineer Tier 2 (MSP) Benefits:
- Health, Dental, Vision, Life, and Disability Insurance
- 401(k) with company match
- 3 weeks PTO
- Regular paid training
- Certification reimbursement
- Mileage reimbursement
- Hybrid WFH schedule after 6 month review
