Service Desk Manager – MSP

Service Desk Manager – MSP

We have recently experienced an influx of new business and we are looking to bring on an MSP experienced Service Desk Manager to work primarily in an Operations-focused capacity. We are a fun, fast-paced environment with enormous opportunities for career advancement. We are seeking a seeking highly motivated, detail-oriented go-getter Service Desk Manager – MSP to join our growing team.

As a Service Desk Manager – MSP, you will be ensuring SLA adherence, delegating work to specific team members, and keeping tabs on project remediation tickets within the Support Queue. The Service Desk Manager – MSP will work closely with the project manager on the hand off of projects to the support team.

3+ Years of MSP experience is REQUIRED.

Having experience of working in a fast past environment overseeing a team of 8+, is a plus.