Service Desk Support Specialist Job Responsibilities
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- 1+ years of related experience
- Associates degree or equivalent in Computer Science, Information Systems, Engineering or other related field (MSCA, CCNA, etc) is strongly preferred
- Demonstrated expertise in aspects of Microsoft administration for the Microsoft Windows operating system including installation, management, application deployment, and security as well as Exchange (2010/2013/2016)
- Experience configuring and administering Microsoft Office 365; exposure to Microsoft Azure
- Demonstrated expertise in TCP/IP network support, as well as network hardware and routing protocols (Cisco and WatchGuard strongly desired)
- Developing system, application, security, and network configurations (including network and domain migrations and upgrade paths)
- Recommending new technologies and solutions to proactively support the clients’ environment
- Testing and evaluating network systems to eliminate problems and make improvements
- Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site
- Providing tier-three support for Help Desk Technicians and assists in their training and education
- We are seeking motivated, driven, individuals to join our rapidly advancing company
- Obtain VMware VCP, Cisco CCNA, Windows MCSE/MCSA, Citrix certifications within 18 months
- Work alongside two different project teams (Networking and Systems Support) to pick up new skills and learn from on-the-job training
- Must enjoy working in a team and play well with others
