Service Desk Support Specialist – Desktop Field Tech

We have a position open for a Service Desk Support Specialist to function as a Field Tech visiting 1 company location per day in Queens or Brooklyn, New York.

The Service Desk Support Specialist will be performing two key functions:

1) Working in a 6 person team environment, providing Tier I and Tier II Help Desk support and Systems Administration, and…
2) Be a sponge and advance as quickly as possible by working alongside Senior Networking & System Engineers to perform Virtualization (IaaS) Solutions.

Classroom and certifications are strongly encouraged and paid for, during the first 18 months of employment you can obtain up to 6 certifications.

This is a full-time, salaried position with health benefits and retirement.

Service Desk Support Specialist Job Responsibilities 

    • 1+ years of related experience
    • Associates degree or equivalent in Computer Science, Information Systems, Engineering or other related field (MSCA, CCNA, etc) is strongly preferred
    • Demonstrated expertise in aspects of Microsoft administration for the Microsoft Windows operating system including installation, management, application deployment, and security as well as Exchange (2010/2013/2016)
    • Experience configuring and administering Microsoft Office 365; exposure to Microsoft Azure
    • Demonstrated expertise in TCP/IP network support, as well as network hardware and routing protocols (Cisco and WatchGuard strongly desired)
    • Developing system, application, security, and network configurations (including network and domain migrations and upgrade paths)
    • Recommending new technologies and solutions to proactively support the clients’ environment
    • Testing and evaluating network systems to eliminate problems and make improvements
    • Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site
    • Providing tier-three support for Help Desk Technicians and assists in their training and education
  • We are seeking motivated, driven, individuals to join our rapidly advancing company
  • Obtain VMware VCP, Cisco CCNA, Windows MCSE/MCSA, Citrix certifications within 18 months
  • Work alongside two different project teams (Networking and Systems Support) to pick up new skills and learn from on-the-job training
  • Must enjoy working in a team and play well with others

 

Opportunity Location

Brooklyn, New York

Opportunity Proposed Salary

$45,000 - $60,000

Bowman Williams is a specialized staffing firm for Cloud Service Providers, Managed Service Providers, and Data Centers in the Washington D.C., Dallas, Los Angeles, New York City, Chicago, and Philadelphia Metropolitan areas. We are a good resource for candidates looking to advance their careers in the IT Solutions and Services industry.

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