Service Desk Support – Tier I (MSP)

Location: Lake Dallas, TX / Salary: $50,000 - $60,000

Service Desk Support – Tier I (MSP)

Service Desk Support – Tier I (MSP) Overview:

We are seeking an Service Desk Support – Tier I (MSP) to join our growing team in Lake Dallas, TX.

The Service Desk Support – Tier I (MSP) provides an opportunity to join a tight-knit team with a work-hard play-hard mentality. We truly value employee growth and maintain a collaborative company culture where every idea is heard. In the Service Desk Support – Tier 1 (MSP) position you will get to work with M365 administration, Hyper-V/VMware, SonicWALL, Windows Server, Azure, and more.

The Service Desk Support – Tier I (MSP) position is best suited for someone who has 1-2 years of IT/MSP experience and enjoys working the service desk but hopes to learn from senior engineers to work their way up into a Junior Sys Admin position!

Service Desk Support – Tier I (MSP) Experience:

Working knowledge of Windows Operating Systems
Working knowledge of Microsoft Office and Microsoft 365
Excellent customer service skills over the phone , in person or via email
Ability to follow through and make sure issues are resolved
Ability to quickly learn new skills and technologies
Ability to troubleshoot issues from the bottom up
Ability to stay on task and multitask with minimal supervision
Has or is currently working towards a Microsoft Certification preferred

Service Desk Support – Tier I (MSP) Benefits:

Salary: $50,000 – $60,000
Health/Dental/Vision
Ongoing Paid Training
Certification Reimbursement
PTO & Paid Holidays

Opportunity Location

Lake Dallas, TX

Proposed Salary

$50,000 - $60,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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