We are a leading Managed IT Services provider in Atlanta, dedicated to supporting small and medium-sized businesses with tailored IT solutions. As we continue to grow, we are looking for a talented Service Desk Support Tier II to join our dynamic team of IT professionals.
Position Overview: As a IT Helpdesk Support Tier II you will provide hands-on support for PC, Server, LAN, WAN, and WLAN systems to our expanding client base. You will work closely with a dedicated team, delivering exceptional Managed IT Services to our customers.
IT Helpdesk Support Tier II – MSP Key Responsibilities:
- Deliver outstanding customer service with professionalism and respect.
- Respond swiftly to client needs, understanding the value of their time.
- Communicate effectively with both non-technical clients and IT peers.
- Solve problems independently, documenting all cases for future reference.
- Support a wide range of both new and legacy technologies.
IT Helpdesk Support Tier II – MSP Qualifications:
- 3 to 5 years of hands-on technical support experience, including:
- Proficiency with Microsoft Windows 10 & 11 and Microsoft Office, including email management (POP3, SMTP, IMAP, Exchange, Office 365).
- Experience with Microsoft Windows Server 2016, 2019, and 2022 administration.
- Strong knowledge of IP Networking, including LAN switch configuration and WLAN troubleshooting.
- Experience with WAN and Internet routers, such as Cisco and SonicWALL.
- Familiarity with backup solutions like Symantec Backup Exec and StorageCraft ShadowProtect.
Salary: $65,000 – $75,000 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
