Service Desk Team Lead (MSP)

Location: Falls Church, VA / Salary: $65,000 - $75,000

Service Desk Team Lead (MSP)

Service Desk Team Lead (MSP) Overview:

We are a leading local provider of outsourced IT, Managed Network, and Managed Security services to small and medium-sized businesses in the greater Washington, D.C. area. We have no set client vertical which allows our employees to touch a wide breadth of technologies.

The Service Desk Team Lead (MSP) will split their time between leading the Service Desk team and taking escalated tickets via ConnectWise. As a Service Desk Team Lead (MSP), you should be comfortable with O365, Windows Server, AD/GPO, and basic networking.

We are seeking someone with previous MSP experience for the Service Desk Team Lead (MSP) role.

Service Desk Team Lead (MSP) Requirements:

  • Create, prioritize and assign service tickets from incoming phone calls, emails and notifications
  • Provide feedback to management on helpdesk team members performance
  • Coordinate time-off and work schedules to always ensure proper staffing of the helpdesk
  • Identify trends and potential issues, and recommend solutions
  • Hold yourself and the other members of the team accountable for KPI goals
  • Ensure great communication with customers by ensuring tickets are responded to in accordance with our goals and internal SLAs
  • Train and mentor new team members
  • Proficiency with Windows 10 and Office 365 tools.
  • Proficiency with basic networking technologies (VPN, wireless, DNS/DHCP, IP, etc.)

Service Desk Team Lead (MSP) Benefits:

  • 65k – 75k salary
  • 100% Healthcare coverage
  • 15 days of PTO, can increase up to 28 days with tenure
  • Work from home BUT must live in the DMV

Opportunity Location

Falls Church, VA

Proposed Salary

$65,000 - $75,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: Falls Church, VA

Proposed Salary: $65,000 - $75,000

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