Service Technician
We are a Managed Service Provider (MSP) headquarters in Torrance, CA. Our goal is to provide excellent customer service to our clients. We believe the Service Technicians plays the most important role to achieve this goal. We place a strong emphasis on work/life balance and technical advancement.
If you are seeking to touch more cloud technologies, have MSP industry experience, and wish to work a hybrid work schedule, this is the position for you!
Service Technician Responsibilities:
- Resolve user issues assigned in the form of tickets in the onsite & helpdesk service boards communicating with technical staff and escalating outstanding issues
- Walk customers through problem solving process
- Basic domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP
- Recommended procedure modifications or improvements
- Basic level experience in managing virtualized platforms such as VMWare, AWS, Azure, and Citrix
- Review RMM dashboard and apply remediation actions as indicated by our Processes
Service Technician Requirements:
- Experience working for a Managed Service Provider (MSP)
- Experience working with ConnectWise or Kaseya
- Hands on experience with Active directory, O365, Windows OS
- Excellent communication and customer service skills
Service Technician Salary and Perks:
- Base salary $45,000-$60,000 (dependent on experience)
- Health, dental, and vision Insurance
- Car/ mileage reimbursement
- 401K plus company match
- PTO plus roll overs
- Certification and training reimbursements
