Service Desk Technician (ConnectWise)

Location: Plano, TX / Salary: $55,000 - $65,000

Service Desk Technician (ConnectWise)

We are a Managed/Cloud Services Provider that has been serving clients in the DFW since 2005, providing IT support for businesses ranging from small to enterprise sized. Our experience has allowed us to build and develop the infrastructure needed to keep clients up and running on the latest technologies. Our goal is provide the Service Desk Technician (ConnectWise) with the skills and knowledge in order to grow within our company!

The Service Desk Technician (ConnectWise) main responsibilities will be handling L1 and L2 issues via ConnectWise. Technologies that the Service Desk Technician (ConnectWise) should be comfortable with our AD/GPO, Windows Server (up to 2019), Virtualization (VMware or Hyper-V), software installations, hardware repair, SonicWALL, Meraki, routers/switches, and Azure. The Service Desk Technician (ConnectWise) will analyze trends of issues they are receiving to work with the Sr Engineers to develop proactive solutions.

We are only considering Service Desk Technician (ConnectWise) applicants with previous MSP experience.

Service Desk Technician (ConnectWise) Responsibilities & Technologies:

Experience with desktop operating systems
Email Administration with mid-level of user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
Virtualization Administration and architecture knowledge such as rebooting virtual machines, allocating necessary resources, and maintaining the hypervisor
Experience with O365 and ConnectWise
Domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP
High-level experience and knowledge of Windows and Mac operating systems
Experience of Backup Solutions
Experience in troubleshooting Remote Desktop Services and VPN
Experienced in core network components
Maintaining standards and documentation on an ongoing basis as products and technologies evolve

Service Desk Technician (ConnectWise) Benefits:

Health/Dental/Vision Insurance
401(k) with match
Generous PTO
Certification and Travel Reimbursement

Opportunity Location

Plano, TX

Proposed Salary

$55,000 - $65,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: Plano, TX

Proposed Salary: $55,000 - $65,000

Published: May 1, 2023

Job ID: BW9356

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