Service Desk Technician Tier 2 (MSP)

We are passionate about helping small to medium businesses grow by providing confident yet humble managed technology and cybersecurity services. We have been in business since 2003 serving customers in Orange County and beyond.

We are searching for a Service Desk Technician Level 2 (MSP)) to act as an escalation point for our support services team. The Service Desk Technician Level 2 (MSP) is expected to be able to find answers to complex technical issues, proactively maintaining client IT environments, and staying up to date with business technology systems. We are a Microsoft shop with many clients in Architecture, Engineering, Law, Construction, and more.

The Service Desk Technician Level 2 (MSP) role requires previous MSP experience.

Service Desk Technician Level 2 (MSP)  Responsibilities:

  • Troubleshoot, resolve, and document client technical issues
  • Provide remote support, troubleshooting efforts, and remediation in a timely fashion
  • Assist with New client on-boardings Onsite
  • Windows Server Active Directory/GPO deployment and troubleshooting
  • General Windows Server troubleshooting
  • Backup  maintenance
  • Hypervisor maintenance
  • Windows printer server deployment and troubleshooting
  • Windows File Share/DFS deployment and troubleshooting
  • Assist in software and equipment patching and maintenance for clients
  • Network documentation and asset inventory for clients
  • Actively contribute to ongoing process improvements within company and client networks
  • Assist System Engineering teams in specific project tasks as directed
  • Assist in the configuration and maintenance of client servers, switches, and routers

Service Desk Technician Level 2 (MSP) Benefits:

  • Health, Vision, and Dental Insurance
  • 401(k) with company match
  • Certification Reimbursement
  • Paid Training
  • Cell Phone Stipend
  • PTO + Paid Holidays
  • Paid Overtime