We’re seeking a sharp, client-focused Service Desk Technician Level 2 with proven MSP experience to join our growing team. This role combines hands-on support with direct client interaction across a variety of environments—desktop, server, cloud, and network.
You’ll work with SMB clients throughout Long Island, handling escalated service tickets, workstation rollouts, firewall troubleshooting, and Microsoft 365 migrations on a team. If you’re confident stepping into new environments, solving problems quickly, and owning the solution from start to finish, this could be your next great role.
Day to Day Responsibilities:
- Resolve escalated Tier 2 tickets across diverse client environments
- Install, configure, and support Microsoft 365, Exchange, and Office applications
- Manage Active Directory, DNS, DHCP, file permissions, and Group Policies
- Handle workstation imaging, hardware setups, and peripheral troubleshooting
- Deploy and troubleshoot firewalls (SonicWall, Meraki), switches, and VPNs
- Support remote access tools, Terminal Services, and Citrix environments
- Maintain detailed documentation and keep clients informed throughout ticket resolution
What You Bring:
- 1+ year of MSP or IT consulting experience (required)
- Strong hands-on experience with Windows desktop and server environments
- Proficiency with Microsoft 365, Exchange, and Active Directory
- Solid understanding of networking, VPNs, and firewall technologies
- Experience with SonicWall, Meraki, Citrix, or RDS is a plus
- Excellent communication and customer service skills
- Valid driver’s license (local client travel required with company supplied vehicle)
Benefits:
- Health insurance
- Simple IRA with 3% company match
- Access to company vehicle for client visits
- Paid overtime
- 15 paid days off + 5 holidays
- Performance-based bonuses
- Certification reimbursement and ongoing training
