Join our dynamic Managed and Cloud Services Provider, where you’ll work with cutting-edge technologies and provide top-tier IT support to a diverse range of clients. You’ll play a key role in delivering innovative solutions, troubleshooting complex issues, and ensuring seamless IT operations. We value continuous learning and collaboration, offering opportunities to grow your technical skills in a fast-paced, client-focused environment. This is a full-time, permanent position with full benefits, hybrid WFH schedule, certification reimbursement, internal growth plans, and more!

We are looking for a motivated Service Desk Technician Level 2 (MSP/Azure) to join our team in a hybrid role, where you will spend three days visiting client sites and two days working remotely. In the Service Desk Technician Level 2 (MSP/Azure) position, you will be the primary point of contact for clients, handling troubleshooting and backend system administration. You’ll be working with advanced technologies like Azure, Entra ID, Intune, Meraki, and M365. Ideal candidates will have a background in Windows Server, VMware ESXi, Azure IaaS, M365, Duo, and Sophos EDR. A solid grasp of cloud environments and modern workplace tools is essential, and certifications such as AZ104 or CMNA are preferred but not required.

Service Desk Technician Level 2 (MSP/Azure) Key Responsibilities:

  • Manage ConnectWise ticket queues, taking ownership of escalated tickets or forwarding them as necessary.
  • Support clients using Azure, Entra ID, M365, Intune, and other innovative technologies.
  • Participate in an after-hours rotation to handle emergency support needs.
  • Keep client documentation updated and work closely with internal teams to resolve complex issues.

Service Desk Technician Level 2 (MSP/Azure) Qualifications:

  • A minimum of 1 year working in the Proficient in MSP industry
  • Proficient in Windows Server, VMware ESXi, Azure IaaS, M365, Duo, and Sophos EDR.
  • Must be comfortable working with clients onsite and interacting with senior leadership
  • Azure, Microsoft, and Cisco certifications are highly preferred

Service Desk Technician Level 2 (MSP/Azure) Benefits:

  • 100% Health, Dental, and Vision Insurance
  • Hybrid WFH (2 days at home)
  • 401(k) with company match
  • Performance bonuses
  • PTO
  • Paid Holidays
  • Ongoing Paid Training
  • Certification Reimbursement