Service Desk Technician Level 2 (MSP) Key Responsibilities:
- Provide advanced technical support and troubleshooting for clients’ IT systems and applications.
- Proactively monitor and maintain clients’ IT infrastructure to ensure high availability and performance.
- Collaborate with the team to implement new IT solutions and technologies for clients.
- Support onboarding of new Junior technicians.
- Document all support activities and maintain accurate records of client configurations.
- Communicate effectively with clients to understand their IT needs and provide timely updates on support tickets.
Service Desk Technician Level 2 (MSP) Required Skills & Experience:
- Previous experience working for a MSP
- Strong knowledge of MSP tools and platforms such as ConnectWise, Kaseya, Ninja, or similar products.
- Experience with Microsoft Windows, Active Directory, and Microsoft 365.
- Supporting Hyper-V or VMware
- Administration of hybrid Azure environments (Entra ID, Intune)
- Firewall administration, preferably SonicWALL or Meraki
Service Desk Technician Level 2 (MSP) Benefits:
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- PTO + Paid Holidays
- Paid On-call and Paid Overtime
- Clear paths to grow internally
