We’re a fast-growing MSP looking for a Service Desk Technician Level 2 (Windows/Mac) with strong Windows skills to join our collaborative support team. In this role, you’ll be the go-to expert for escalated macOS and Windows issues, working across a variety of client environments that will keep your day-to-day both dynamic and rewarding. You’ll take ownership of Mac deployments, contribute to system automation, and play a key role in improving IT experiences for end users.
This is an ideal position for someone who thrives in a fast-paced, client-focused environment and is passionate about solving problems with a blend of technical precision and excellent customer service. If you’re eager to expand your skillset, work with modern tools, and be part of a company that invests in your growth, we’d love to hear from you.
Previous MSP experience is required.
Service Desk Technician Level 2 (Windows/Mac) Experience and Requirements:
- At least one year of experience working for a MSP
- Troubleshoot and resolve macOS and Windows 11 support tickets
- Manage Mac system deployments using JAMF, FileWave, or similar tools
- Support Apple Business Manager and MDM configurations
- Support Windows Server versions 2016-2022
- M365 support and administration
- Handle workstation, networking, remote access, and VoIP troubleshooting
- Document issues and updates clearly in the ticketing system
- Contribute to internal process improvements and team training
Service Desk Technician Level 2 (Windows/Mac) Benefits:
- 100% employer-paid medical, dental, and vision insurance
- Hybrid schedule: 80% remote after 3-week onsite onboarding
- 401(k) with 3% company match
- 13 PTO days + 7 paid holidays
- Certification reimbursement and growth opportunities
- Mileage reimbursement
