Service Desk Technician Level 2 (Windows/Mac)
We are an established Managed Services Provider seeking a Service Desk Technician Level 2 (Windows/Mac) to handle escalated issues within Windows and Mac environments. With a strong focus on innovation, professional growth, and a collaborative team environment, this company offers the opportunity to work with cutting-edge technology while advancing your career in a fast-paced and supportive setting. This is a full-time, permanent W2 position offering full benefits and clear paths to grow into System or Network Administrator roles.
At this time, we are only considering applicants with MSP experience.
Service Desk Technician Level 2 (Windows/Mac) Key Responsibilities:
- Troubleshoot and resolve macOS and Windows 11 issues within set timeframes.
- Design and manage macOS system deployment workflows using JAMF, FileWave, or similar tools.
- Support and troubleshoot Apple Business Manager and MDM environments.
- Address workstation, server, networking, and remote work technology issues.
- Maintain and update documentation, service tickets, and internal processes.
- Assist with VoIP, mobile device management, and business application troubleshooting.
- Participate in ongoing training and certification programs.
Service Desk Technician Level 2 (Windows/Mac) Qualifications:
- Minimum of 1 year MSP experience required
- Apple Certified Support Professional (ACSP) or equivalent Mac administration experience.
- Strong understanding of Apple and Windows networking functions.
- Experience with remote work technologies and troubleshooting.
- Basic knowledge of networking, VoIP, and server/workstation interactions.
- Advanced troubleshooting skills for macOS, Windows 10, and printers.
- Familiarity with PowerShell, Bash, or Python scripting (preferred but not required).
- Strong organizational, customer service, and communication skills.
Service Desk Technician Level 2 (Windows/Mac) Salary + Benefits:
- 100% employer-covered health, dental, and vision insurance
- 80% WFH after 3 week onsite training
- 401(k) with 3% company match
- 13 PTO days + 7 paid holidays
- Mileage reimbursement (Chicagoland area)
- Certification reimbursement & career growth opportunities
