Service Desk Technician Level 2 (Windows/Mac)
We are an established Managed Services Provider seeking a Service Desk Technician Level 2 (Windows/Mac) to handle escalated issues within Windows and Mac environments. With a strong focus on innovation, professional growth, and a collaborative team environment, this company offers the opportunity to work with cutting-edge technology while advancing your career in a fast-paced and supportive setting. This is a full-time, permanent W2 position offering full benefits and majority WFH schedule (80% at home, 20% in and around Elgin) after three weeks of training onsite.
At this time, we are only considering applicants with MSP experience.
Service Desk Technician Level 2 (Windows/Mac) Key Responsibilities:
- Troubleshoot and resolve macOS and Windows 11 issues within set timeframes.
- Design and manage macOS system deployment workflows using JAMF, FileWave, or similar tools.
- Support and troubleshoot Apple Business Manager and MDM environments.
- Address workstation, server, networking, and remote work technology issues.
- Maintain and update documentation, service tickets, and internal processes.
- Assist with VoIP, mobile device management, and business application troubleshooting.
- Participate in ongoing training and certification programs.
Service Desk Technician Level 2 (Windows/Mac) Qualifications:
- Minimum of 1 year MSP experience required
- Apple Certified Support Professional (ACSP) or equivalent Mac administration experience.
- Strong understanding of Apple and Windows networking functions.
- Experience with remote work technologies and troubleshooting.
- Basic knowledge of networking, VoIP, and server/workstation interactions.
- Advanced troubleshooting skills for macOS, Windows 10, and printers.
- Familiarity with PowerShell, Bash, or Python scripting (preferred but not required).
- Strong organizational, customer service, and communication skills.
Service Desk Technician Level 2 (Windows/Mac) Salary + Benefits:
- 100% employer-covered health, dental, and vision insurance
- 80% WFH after 3 week onsite training
- 401(k) with 3% company match
- 13 PTO days + 7 paid holidays
- Mileage reimbursement (Chicagoland area)
- Certification reimbursement & career growth opportunities
