Service Desk Technician (MSP)
We are a longstanding Managed and Cloud Services Provider based in Plano, TX. We currently have 25 employees on staff and have been consistently growing over the last 5 years. We value work ethic, integrity, collaboration, and invest back into our team members who are eager to gain knowledge. We offer full Health/Dental/Vision insurance, regular reviews for advancement, certification reimbursement, and generous PTO.
The Service Desk Technician (MSP) will be responsible for both proactive/reactive remote IT support AND working on basic projects with Senior Engineers. We believe in hands-on learning which is why the Service Desk Technician (MSP) will be supporting projects include migrations to the Cloud, working with VMware/Citrix/Windows and supporting technologies including M365, Exchange, Microsoft/Windows support (AD/GP/OU), and troubleshooting of end-user issues.
A successful Service Desk Technician (MSP) must have previous MSP experience and excellent customer service skills.
Service Desk Technician (MSP) Technical Requirements:
- Microsoft stack experience (AD, GPO, M365, etc)
- ESXi VMWare for server hosts.
- Dell Server hardware running VMWare.
- Basic Network connectivity (Ping, IP address, etc.)
- Azure Entra – Experience within the admin portal (password resets, groups, permissions, etc.)
- Proven incident and problem-solving (troubleshooting) skills with an emphasis on a timely and accurate resolution
- Strong team player who enjoys a fast-paced atmosphere
- Previous experience with ticketing applications (ConnectWise) and managed service applications (ConnectWise, Kaseya, Ninja) preferred
Service Desk Technician (MSP) Benefits:
- Health, Dental, and Vision Insurance
- Regular Reviews for Advancement
- Certification Reimbursement
- Mileage Reimbursement
- Generous PTO that increases with tenure
