Service Desk Technician (MSP/ConnectWise):
For 25 years, we have been a leading Managed and Cloud Services Provider with businesses across the country ranging from small to enterprise sized. We specialize in modernizing IT infrastructures for our clients in a variety of industries. We provide customized solutions to each client which allows our team to stay informed with cutting edge technologies.
We are continuing to grow and are actively seeking a personable and determined Service Desk Technician (MSP/ConnectWise). The Service Desk Technician (MSP/ConnectWise) role will involve proactively monitoring and maintaining clients’ IT infrastructure, resolving technical issues, and implementing new IT solutions with Engineers. Your primary responsibility as a Service Desk Technician (MSP/ConnectWise) will be supporting AD/GPO, Windows Server, M365 administration, ConnectWise, Hyper-V, SonicWALL, Meraki, and Azure Entra ID.
This role requires previous experience working for a MSP.
Service Desk Technician (MSP/ConnectWise) Skills:
- Microsoft Windows Operating Systems for Desktops and Laptop
- Windows Server versions 2008-2022
- Windows Server: Remotely Diagnose, Troubleshoot and Repair
- M365 administration
- Active Directory and Group Policy requests
- Networking architecture and equipment (routers, firewalls, switches, cabling, VoIP, etc.)
- Backup Solutions (hardware/software and Cloud)
- Azure Entra ID (Intune a plus)
Service Desk Technician (MSP/ConnectWise) Benefits:
- Medical, Dental, and Vision Insurance
- Life and Disability Insurance
- 401(k) with company match
- 3 weeks PTO
- Internal Paid Training
- Certification Reimbursement
