Service Desk Technician Tier 1.5 (MSP/ConnectWise):

We are seeking a motivated and detail-oriented Service Desk Technician Tier 1.5 (MSP/ConnectWise) with a foundational knowledge in help desk support and networking. We pride ourselves on fostering a supportive and dynamic work environment where every team member plays a vital role in our success.

The Service Desk Technician Tier 1.5 (MSP/ConnectWise) must have previous experience in the IT Managed Services industry. Whether it’s resolving network issues, implementing IT solutions, or providing top-tier customer service, your work will directly impact the success of our clients practices across the region.

Service Desk Technician Tier 1.5 (MSP/ConnectWise) Responsibilities:

  • Proficiency in Windows operating systems (Windows 10, Windows 11, and basic Windows Server administration).
  • Experience with Active Directory (user management, password resets, group policy basics).
  • Knowledge of Microsoft 365 administration (Exchange Online, SharePoint, OneDrive, Teams).
  • Familiarity with Remote Desktop Protocol (RDP) and troubleshooting connectivity issues.
  • Understanding of DNS, DHCP, and basic networking principles (subnetting, VPNs, firewall basics).
  • Experience using PSA and RMM tools (ConnectWise, Kaseya, Ninja, etc) for troubleshooting and system maintenance
  • Knowledge of endpoint security solutions (antivirus, EDR, email security, and phishing protection).

Service Desk Technician Tier 1.5 (MSP/ConnectWise) Benefits:

  • Health, Dental, and Vision Insurance
  • PTO + Sick Days + Paid Holidays
  • Certification Reimbursement
  • Paid Training
  • Internal Promotion Paths
  • Mileage Reimbursement
  • Performance Bonuses