Service Desk Technician Tier 2 (MSP)
We are passionate about helping small to medium businesses grow by providing confident yet humble managed technology and cybersecurity services. We have been in business since 2003 serving customers in the Dallas-Fort Worth Metroplex as well as Austin and Houston.
We are searching for a Service Desk Technician Tier 2 (MSP) to act as an escalation point for our support services team. The Service Desk Technician Tier 2 (MSP) is expected to be able to find answers to complex technical issues, proactively maintaining client IT environments, and staying up to date with business technology systems. We are a Microsoft shop with many clients in Architecture, Engineering, and Construction.
The Service Desk Technician Tier 2 (MSP) role requires previous MSP experience.
Service Desk Technician Tier 2 (MSP) Responsibilities:
- Troubleshoot, resolve, and document client technical issues
- Provide remote support, troubleshooting efforts, and remediation in a timely fashion
- Assist with New client on-boardings Onsite
- Windows Server Active Directory/GPO deployment and troubleshooting
- General Windows Server troubleshooting
- PowerShell scripting and automation
- Backup Implementation and maintenance
- Hypervisor deployment and maintenance
- Windows printer server deployment and troubleshooting
- Windows File Share/DFS deployment and troubleshooting
- Assist with the development, review, and implementation of various SOP’s for clients
- Assist in software and equipment patching and maintenance for clients
- Network documentation and asset inventory for clients
- Actively contribute to ongoing process improvements within company and client networks
- Assist Network Engineering teams in specific project tasks as directed
- Assist in the configuration and maintenance of client servers, switches, and routers
Service Desk Technician Tier 2 (MSP) Benefits:
- Health, Vision, and Dental Insurance
- 401(k) with company match
- Certification Reimbursement
- Cell Phone Stipend
- PTO + Paid Holidays
