Service Manager – MSP

We are looking for a Service Manager – MSP to join a growing MSP. The Service Manager – MSP will help define, implement, communicate, and improve service management processes for clients to ensure they receive top-notch services they are accustomed to. The Service Manager – MSP will be part of deployments/projects, establishing, distributing, and routing plans for the entire company.

The Service Manager – MSP will come with managerial experience and knowledge of managing a group of support professionals. The Service Manager – MSP facilitates the alignment of Services with business processes and requirements and their continual improvement by promoting best practices. The Service Manager – MSP will come with Level 2 tech abilities in systems and networking.

Service Manager – MSP Experience:

  • Great communication skills
  • Experience working with a Managed Service Provider
  • Windows desktop and server operating systems experience
  • Active Directory, Group Policy
  • Office 365 migration and applications experience
  • Azure / AWS cloud knowledge and experience
  • Assist in conducting analyses of new technologies and recommendations for system configurations and network design
  • Implementation of wired and wireless network software/hardware installation and monitoring
  • VMware / Hyper-V experience
  • Networking experience (Cisco Meraki, SonicWall, Fortinet)
  • Management and oversight of incident response, assignments, escalation, and remediation.
  • SLA obligations with rapid response times and fluid communication.
  • Implementation/Administration of internal technical tools, knowledge base, RMM, etc.
  • Work closely with the project manager on the handoff of projects to the support team.
  • Responsible for evaluating and hiring technical resources as required and performing regular performance reviews.
  • Understanding all that we are working on at a given time, including all tickets and projects.
  • Keen understanding of workflow and business processes. For example, you should know what information you require to track technician time and analyze efficiency.
  • You have exceptional written and verbal communication skills.

Service Manager – MSP Salary / Benefits:

  • Salary: $90K – $120k
  • Health Insurance
  • Generous PTO
  • 401(k)

* Actual salary of Service Manager – MSP to commensurate with experience*