Sr. Project Manager – MSP
A leading and changing IT company is searching for an experienced Sr. Project Manager – MSP to help us grow our MSP division. In turn we offer a dynamic career, great culture, strong compensation and benefits. We want and need your directional input. Our culture full of growth opportunities and team collaboration.
The Sr. Project Manager – MSP is responsible for ensuring that systems, processes and methodologies are followed according to company guidelines. As well as Process Ownership, including: Constantly developing, reviewing, refining and enforcing methods and best practices, scoping, documentation, client satisfaction reporting, etc.
The Sr. Project Manager – MSP will also assist in the development of technical support technicians from a career perspective. The Sr. Project Manager – MSP is responsible for coordinating with dispatch for project and service scheduling, escalation and client satisfaction and dispatch to schedule project work/tasks/tickets.
***Having a minimum of 4 years of MSP experience is required***
Sr. Project Manager – MSP Responsibilities:
- Ability to travel to client locations when needed. Most travel is local to DFW and Central Texas.
- Staying in scope and interfacing with client and internal sales team when scope changes
- Keep clients updated on their tickets (status and/or progress)
- Meet Key Performance Indicators (KPIs) and Metrics
- Onboard and document new client environments to facilitate a graceful transition during new service/agreement implementations.
- Ability to improve the business processes in your area of responsibility and participate in improving product and services offerings.
- MSP EXPERIENCE IS REQUIRED
Sr. Project Manager – MSP Benefits:
- Health/Dental/Vision
- Life Insurance
- PTO
- Holiday Pay
