Sr. Project Manager – MSP

Location: Grand Prairie, TX / Salary: $80,000 - $90,000

Sr. Project Manager – MSP

A leading and changing IT company is searching for an experienced Sr. Project Manager – MSP to help us grow our MSP division. In turn we offer a dynamic career, great culture, strong compensation and benefits. We want and need your directional input. Our culture full of growth opportunities and team collaboration.

The Sr. Project Manager – MSP is responsible for ensuring that systems, processes and methodologies are followed according to company guidelines. As well as Process Ownership, including: Constantly developing, reviewing, refining and enforcing methods and best practices, scoping, documentation, client satisfaction reporting, etc.

The Sr. Project Manager – MSP will also assist in the development of technical support technicians from a career perspective. The Sr. Project Manager – MSP is responsible for coordinating with dispatch for project and service scheduling, escalation and client satisfaction and dispatch to schedule project work/tasks/tickets.

***Having a minimum of 4 years of MSP experience is required***

Sr. Project Manager – MSP Responsibilities:

Ability to travel to client locations when needed. Most travel is local to DFW and Central Texas.
Staying in scope and interfacing with client and internal sales team when scope changes
Keep clients updated on their tickets (status and/or progress)
Meet Key Performance Indicators (KPIs) and Metrics
Onboard and document new client environments to facilitate a graceful transition during new service/agreement implementations.
Ability to improve the business processes in your area of responsibility and participate in improving product and services offerings.
MSP EXPERIENCE IS REQUIRED

Sr. Project Manager – MSP Benefits:

Health/Dental/Vision
Life Insurance
PTO
Holiday Pay

Opportunity Location

Grand Prairie, TX

Proposed Salary

$80,000 - $90,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #RB777

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Location: Grand Prairie, TX

Proposed Salary: $80,000 - $90,000

Published: August 5, 2022

Job ID: BW1187

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Apply To Bowman Williams