We’re a Managed Services Provider that has been supporting small to large sized businesses in DFW since 1994. We pride ourselves on the long-standing relationships we’ve built with clients and employees alike. We offer full Health/Dental/Vision, 401(k) with match, PTO, cert reimbursement, and multiple paths for growth.
We are seeking an Support Engineer – ConnectWise with Managed Services experience to join our growing team. As a Support Engineer – ConnectWise you will provide basic technical support of client systems. The Support Engineer- ConnectWise will work under the Team Lead and collaborates with other team members to maintain performance and reliability of client network infrastructure. The Support Engineer – ConnectWise should be comfortable with ConnectWise (Manage and Automate), Windows OS, Windows Server, O365, Hyper-V or VMware, Azure AD, and basic networking troubleshooting.
Only accepting Support Engineer – ConnectWise applicants with previous MSP experience
IT Support Engineer – ConnectWise Job Duties:
- Diagnoses, troubleshoots, and resolves basic issues with client computers, devices, peripherals,
and networking equipment. - Installs hardware components and software applications.
- Performs routine computer maintenance and monitoring tasks.
- Performs basic Microsoft Windows enterprise‐level networking tasks on client systems.
- Assists and instructs client end users on technology use via phone/remote connection and in
person. - Assist with advanced Microsoft Windows enterprise‐level networking tasks and higher‐level projects on client systems.
- Utilizes management software to accurately provide services and document work
IT Support Engineer – ConnectWise Benefits:
- Health, dental, and vision
- 401(k) with 3% match
- PTO, Sick Days, & Paid Holidays
- Certification Reimbursement
