System Administrator – Escalations/Projects overview:

We are an IT Consulting and Managed Services Provider that provides a portfolio of cost-effective technology services specifically designed to empower small and medium sized businesses. Our flexible infrastructure enables us to provide critical IT support typically associated with larger organizations. We are seeking a System Administrator – Escalations/Projects who lives in Staten Island to help support our Service Desk and Operations team.

In the System Administrator – Escalations/Projects role, you will be responsible to assist and resolve a wide variety of technical requests, inquiries, and training questions. This includes daily support incidents, desktop troubleshooting, hardware and software installation and upgrades, new infrastructure build outs and relocations. The System Administrator – Escalations/Projects will interface with our clients requiring the highest level of presentation, communication, and professionalism.

The System Administrator – Escalations/Projects will be able to work from home 2-3 days a week. We are only seeking candidates with previous MSP experience!

System Administrator – Escalations/Projects Responsibilities:

  • Provide second level contact and problem resolution for clients with network, systems and related IT problems.
  • Analyze and resolve problems according to shifting priorities, timeframes and resources.
  • Setup, maintain, and manage IT-related equipment and software.
  • Work with our team to schedule and complete short-term and long-term projects.
  • Engage with vendors of various IT systems to learn and support their technology.
  • Ability and willingness to recognize when it is necessary to ask for technical help from others.
  • Ability to articulate technical information clearly and simply to non-technical people.
  • Continually improve technical proficiency through research, self-training and participation in internal and external training opportunities.
  • Assist in providing client solutions for their specific computing environments.

System Administrator – Escalations/Projects Benefits:

  • Partial WFH
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long-Term and Short-Term Disability Insurance
  • 401K
  • Paid Time Off (PTO)
  • Certification Reimbursement