System Administrator II – Managed Services
Company Overview:
We are a fast-growing managed service provider (MSP) company that is dedicated to helping our clients achieve their business goals through innovative and reliable IT solutions. Our company provides comprehensive IT support to small and medium organizations ensuring that they are always up and running, all while saving them valuable time and money.
Company Values:
We are passionate about staying up-to-date with the latest trends and technologies in the industry. At our company, we strive to create a work culture that is inclusive, collaborative and supportive. We believe in investing in our employees’ professional development and providing them with diverse opportunities to grow their skills and careers. Our team is made up of highly skilled professionals who are passionate about what they do and committed to delivering exceptional results. If you are looking for a challenging, rewarding career in the IT industry, come join us at our MSP company!
Work from home, 2 days a week and half day Fridays!
System Administrator II – Managed Services Responsibilities:
- Responsible for the day-to-day maintenance and operation of client systems and infrastructure
- You will work closely with our System Admin Level 1 and Level 3 teams to ensure our clients’ IT needs are met with speed and efficiency
- Participate in the design and execution of system upgrades and maintenance plans
- When it comes to the support side of the house, this person will be handling Level 2 tickets (again, all Level 1 tickets are outsourced).
- This person will be taking inbound tickets in a team environment that is highly collaborative where the L2s and L3s work together.
- It’s a great opportunity to gain exposure to higher level Cloud and light project experience, as well as consulting with clients.
- All their clients are Microsoft environments, supporting end users (most from the medical industry) and handling systems administration: M365, Cloud, Windows Server, Intune enrollment, SharePoint, OneDrive, network connection issues, remote support/access issues like Teams, etc.
- Their applications include ConnectWise Manage, ScreenConnect, N-able RMM and for network monitoring, SentinelOne.
- Provide support for Azure Virtual Desktops for remote users
System Administrator II – Managed Services Requirements:
- Minimum of 1 year of experience working for an Managed Service Provider (MSP)
- Knowledge of virtualization technologies, such as VMware and Hyper-V
- Experience with PSA and RMM tools such as ConnectWise, Autotask, IT Glue, Datto
- Understanding of Active Directory, with Azure and Office 365 integrations
- Comprehensive knowledge of Windows OS through 10 and Microsoft Office through 2019
System Administrator II – Managed Services Benefits:
This position has a career track with regular advancement opportunity because the company plans on doubling revenue over the next 2 years, so this person will have the opportunity to step into a leadership role soon after starting or have the option to move more into the projects/deployment side of the house, as well as move more towards networking and cybersecurity. Titanium is focused on finding candidates with aptitude that can grow and advance with the company.
Career Track: They promote from within, each position has ability to advance into higher levels – it’s like an open door policy – where people can raise their hand and say they want to get a certification or take classes or touch more technologies – he’s all about self promoting; share what you want, how you’d built out the opportunity and assuming it’s reasonable – they will provide it to the employee.
- Salary $65,000-$75,000
- Health/Dental/Vision
- Promotions/growth
- 2 day Work from Home and half days on Friday!!
- 401k with company match
- Travel Reimbursement
- PTO
