System Administrator (Managed Service Provider):

We are seeking an experienced and customer-focused System Administrator (Managed Service Provider) to join our mission-driven team and contribute to our Managed Security Service Provider (MSSP) growth initiative. In this role, you will troubleshoot, perform proactive maintenance, deploy technologies, and resolve technical and customer issues. You’ll support a diverse range of clients, with an emphasis on those manufacturing products for the Defense Industrial Base (DIB) and pursuing CMMC compliance. This position requires strong technical expertise, excellent communication skills, and a commitment to delivering exceptional service in an MSP environment while ensuring reliability, security, and customer satisfaction.

We are only accepting applicants with a background in the MSP industry and an A+, Network+, Sec+, or equivalent education.

System Administrator (Managed Service Provider) Responsibilities:

  • Troubleshoot and resolve Tier 2 hardware and software issues in a timely manner, ensuring client satisfaction
  • Manage onboarding and offboarding for client employees, including user accounts and system configurations
  • Prepare devices for deployment, including software installation, configuration, and client-specific settings
  • Perform account management and support for Microsoft 365, Google Workspace, and Exchange, including mobile integration.
  • Configure, deploy, and troubleshoot workstations, laptops, printers, and mobile devices (Windows, macOS, iOS, Android).
  • Troubleshoot Microsoft Server environments, Active Directory, DNS, DHCP, and VPNs.
  • Document resolutions, processes, and client-specific configurations in the ticketing system.
  • Identify recurring issues and implement preventative measures to reduce downtime and improve reliability.
  • Assist in maintaining and optimizing local networks to ensure performance and connectivity.
  • Provide technical training and guidance to clients on software, hardware, and best practices.
  • Collaborate with team members to deliver exceptional client support and perform additional tasks as needed.

System Administrator (Managed Service Provider) Required Qualifications:

  • At least 1 year of MSP experience
  • CompTIA A+ & Network+ certifications or equivalent; desire to pursue further certifications (e.g., Security+, Microsoft).
  • Strong troubleshooting skills for workstations, servers, and networks.
  • Experience with enterprise email solutions (Microsoft 365, Google Workspace, Exchange) and mobile device integration.
  • Intermediate knowledge of Microsoft Server, Active Directory, DNS/DHCP, and VPNs.
  • Proficiency in configuring and troubleshooting PCs, Macs, printers, and multifunction devices.

System Administrator (Managed Service Provider) Benefits:

  • Health, Dental, and Vision Insurance
  • 401(k) with company match
  • PTO, Paid Holidays, and Birthday Off
  • Ongoing Paid Training
  • Certification Reimbursement
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