System Administrator (Managed Services) Overview:

We are a national Managed Services Provider with our headquarters located in San Antonio, TX. Our expertise is in technology, but we have a culture of putting people first. Whether you’re an employee here, at a partner company, or a client business, you’re part of our team. We’ll work with you to overcome challenges and find the way forward.

We are seeking a System Administrator (Managed Services) who is responsible for onsite service and support needs for our customers. Onsite support includes resolving unresolved issues stemmed from remote or onsite troubleshooting. You will collaborate with remote services team members as well as field technical resources as needed. The System Administrator (Managed Services) will be engaged in the planning, deployment, and implementation of new solutions.

Previous MSP experience is required for the System Administrator (Managed Services) position.

System Administrator (Managed Services) Responsibilities:

  •  Point of escalation for issues not resolved by level 1 (remote or field) resources.
  • Collaborate with colleagues to identify issues and develop a course of action if a resolution is not readily available.
  • Identify the best course of action to resolve issues by utilizing internal or external resources.
  • High-level knowledge of Microsoft Workstation and Microsoft Server, VMware, Mac OS (Operating System)
  • High-level knowledge of workstation and server hardware including network attached storage devices.
  • High-level understanding of LAN and WAN concepts and configurations (Layer 3 routing, Layer 2 switching and VLAN segmentation, firewall, wireless) to identify and resolve related issues.
  • High-level understanding of Active Directory environment including associated services (DHCP, DNS, GPO, permission), to identify and resolve related issues.
  • Maintain customer documentation as needed.

System Administrator (Managed Services) Benefits:

  • Health, Dental, and Vision Insurance
  • 401(k) with company match
  • Life Insurance and Long Term Disability
  • Performance based incentives
  • Full on the job training & support
  • Promote on work-life balance
  • Certification reimbursement