System Administrator (Managed Services/ConnectWise)
Since 1994, we have been a trusted partner for small and medium-sized businesses, offering innovative technology solutions and outstanding support. As a premier Managed Service Provider (MSP), we are dedicated to empowering our clients through technology while fostering a culture of growth and professional development for our team.
We cover the costs of certifications and ongoing training for our employees, ensuring they have the tools and knowledge to thrive.
We are seeking a driven and skilled System Administrator (Managed Services/ConnectWise) with at least 1 year of experience in an MSP environment to join our team. This full-time position offers a competitive salary between $65K – $75K, based on experience.
System Administrator (Managed Services/ConnectWise) Responsibilities:
- Provide escalated support for technical issues and ensure timely resolution.
- Perform on-site client visits to deliver hands-on technical support and expertise.
- Manage and execute project-based tasks, including migrations and implementations of M365, MS Azure, SharePoint, and OneDrive.
- Troubleshoot and maintain desktops, networking equipment, and physical servers.
- Install, configure, and update server and workstation software.
- Resolve network issues, including Meraki and SonicWall devices.
- Support peripherals such as printers, phones, and scanners.
- Document resolutions and create clear end-user instructions.
- Utilize ConnectWise to manage tickets, monitor systems, and track client issues.
- Collaborate on client onboarding to optimize IT infrastructure and system performance.
System Administrator (Managed Services/ConnectWise) Qualifications:
- 1+ year(s) of experience in a Managed Service Provider (MSP) environment.
- Proficiency with ConnectWise and PSA/RMM tools.
- Strong knowledge of Windows Server environments, Microsoft 365, and Azure.
- Experience with networking equipment such as Meraki and SonicWall.
- Excellent troubleshooting skills for hardware, software, and networks.
- Exceptional communication and customer service abilities.
- Strong organizational skills and attention to detail.
System Administrator (Managed Services/ConnectWise) Benefits:
- Health, Dental, and Vision Insurance
- Hybrid WFH (2-3 days at home per week)
- 401(k) with 4% matching
- Generous PTO (15 days)
- Reimbursement for certifications and training
- Travel reimbursement
