System Administrator / Managed Services Engineer Job Description

Position Summary: System Administrator / Managed Services Engineer
The System Administrator / Senior Server Engineer will have responsibility for both onsite and remote client support, including heavy interaction with end-users in diverse computing environments. The System Administrator / Managed Services Engineer acts as an escalation point to the tier 1 & 2 help desk.

Our System Administrator / Managed Services Engineer are challenged on a daily basis working in an energetic, fast moving, collaborative, demanding & results-oriented work environment. We value our relationships, always strive for excellence, do whatever is necessary, and are always looking for team members that share our desire to provide quality IT services to our clients.

System Administrator / Managed Services Engineer Requirements:

  • Bachelor’s Degree, Technical Degree or equivalent work experience
  • 2-5+ years desktop, server and network support experience
  • Excellent problem solver with excellent written and oral communication skills
  • Ability to take ownership of tasks, prioritize effectively and ensure complete resolution
  • Must be able to work in a team environment as well as alone
  • Attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability to articulate technical information and convey to non-technical people
  • Passionate about delivering excellent customer service
  • Ability to comply with pager guidelines and available to work after hours when necessary
  • In depth knowledge and experience with O365, Active Directory, Group Policy and Permissions Management
  • Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the cause
  • Troubleshoot and research server level issues and network level issues independently
  • Provide escalated support, mentoring, and technical leadership to other engineers in the department
  • Troubleshoot and resolve high level workstation, server and network incidents
  • Assess and resolve business critical network down situations and determining the quickest path to resolution for any client network outages
  • Ability to understand technical concepts and apply them into technical documentation

 

System Administrator / Managed Services Engineer Other Preferred Technical Knowledge:

  • Experience with switches, routers and firewalls (Meraki, Cisco, SonicWALL, Sophos)
  • Experience with monitoring and remote management tools
  • Experience with Remote Desktop Services and VDI
  • IT Process Management including IT Security Administration
  • Experience with Webroot, Sophos AV
  • Experience with StorageCraft Backups

System Administrator / Managed Services Engineer Benefits:

  • Insurance – Health, Dental, Vision, and FSA offered
  • Life, STD, LTD
  • 401K Plan with employer match
  • PTO

*Actual salary for System Administrator / Managed Services Engineer to commensurate with experience*

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