System Administrator – Managed Services (Hybrid WFH):
We are a long-standing Managed Services Provider located in Dallas, TX. We are dedicated to supporting small to medium-sized businesses across diverse sectors, including construction and finance. Committed to exceptional customer service, we specialize in delivering effective IT solutions, cloud computing, consultation, networking, and smooth migrations from on-premises to cloud environments. We foster a collaborative workplace that encourages employee growth, ongoing training, and opportunities for advancement.
Due to increased growth and success, the company is seeking a motivated and humble System Administrator – Managed Services (Hybrid WFH) to join our team. This role involves providing escalated support, managing client relationships, and working on various projects. You will engage with high-value clients, design and implement infrastructure solutions, facilitate migrations to the cloud, and modernize existing systems. This full-time position offers a competitive salary ranging from $75K to $85K, depending on experience.
Previous MSP is required.
System Administrator – Managed Services (Hybrid WFH) Responsibilities:
- Be an escalation point for our T1 staff and work with our Client Account Manager in sales and project management.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- On-Prem and Cloud Server design, setup, and administration.
- Network and network infrastructure design, setup, and administration.
- Perform preventative maintenance, including checking and updating/cleaning of workstations, printers, and peripherals.
System Administrator – Managed Services (Hybrid WFH) Benefits:
- 100% company paid Health Insurance
- WFH every Friday
- Certification reimbursement
- Travel reimbursement
- PTO
- Paid Holidays
