System Administrator – Managed Services Team

System Administrator – Managed Services Team

The System Administrator – Managed Services Team is primarily responsible for working in a team environment in a mentorship capacity. The System Administrator – Managed Services Team will handle escalation requests via team members on the service desk team and field engineers. All our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service.

The System Administrator – Managed Services Team must be energetic and focused with a strong motivation to learn new technologies, management, and maintenance processes. The System Administrator – Managed Services Team position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service.

System Administrator – Managed Services Team Essential Duties and Responsibilities:

• Implementation and support of virtual platforms built on Microsoft’s Hyper-V, VMware, or Cloud Servers such as AWS/Azure.
• Design, implementation, Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• IT support relating to technical issues involving Microsoft’s core business applications
• Excellent knowledge with email solution in area of implementation, configuration and administration
• Strong knowledge of Microsoft networks including the administration and management of Server 2012 through 2022 technologies including Active Directory, DHCP, DNS, and Group Policy
• Remote access solution implementation and support: VPN and Terminal Services
• Implementation and support of disaster recovery solutions
• System documentation and consulting services to include system reviews and recommendations
• Provide third-tier escalation support and mentorship to other engineers
• Strong knowledge of Backup Solutions
• Strong understanding of remote solutions such as Remote Desktop Services and Citrix
• Excellent knowledge of network Storage Solution
• Basic knowledge of network services: WAN and LAN connectivity, routers, firewalls, and security

System Administrator – Managed Services Team Minimum Experience and Certifications:

• Minimum 5 years IT experience with IT administration and support experience with windows administration and management of servers, Active Directory, DHCP, DNS, and Group Policy and virtualization
• Experience with cloud technologies preferred
• Previous Experience in a fast-paced consulting or MSP environment as plus
• Knowledge on SharePoint services is preferred

System Administrator – Managed Services Team Education and Certifications:

• Bachelor’s degree desired
• Preferred Certifications: Microsoft MCP, Azure (AZ900/104) are helpful

System Administrator – Managed Services Team Additionally, an ideal candidate will possess:

• Strong consulting and communication skills
• Confidence and experience in front of clients
• Strong ability to work in a team-based environment
• Ability to be a self-starter and possess good time management skills

System Administrator – Managed Services Team Benefits:

• Health, Dental, Vision insurance
• 401k Match
• Basic Life/AD&D
• Short and long-term disability
• Employee Referral Program
• Vacation Time
• Voluntary Benefits

*Actual salary for System Administrator – Managed Services Team to commensurate with experience*