System Administrator (MSP) Overview:

We are a Cloud Services Provider located in Downtown Dallas, catering to small and medium-sized businesses. Committed to excellence, we offer top-notch customer service across various industries, from construction to hedge fund professionals. With a passion for delivering exceptional and sustainable IT solutions, cloud computing services, consultations, networking solutions, and seamless transitions from on-premises solutions to cloud-based platforms, we prioritize client satisfaction and a company culture that promotes growth.

We are actively searching for a System Administrator (MSP) to join our team. The System Administrator (MSP) will WFH 3 days per week and come into the office or go on client sites two days per week. You will take escalations from our L1 team through ConnectWise and work alongside Senior Engineers on projects such as M365 migrations, network build outs, office moves, Azure migrations, and more.

The System Administrator (MSP) must have previous MSP/CSP experience.

System Administrator (MSP) Responsibilities & Experience: 

  • Be the escalation point for our Tier I Service Desk team.
  • Provide exceptional customer service while responding to phone, e-mail, and online requests for technical support
  • Identify, document, and find solutions for customer issues and product problems
  • Configure, set up, and install desktop and laptop PCs.
  • Administration of M365 and Active Directory environments.
  • Provide support for multiple security tools and assist end-users with security-related issues
  • Design, Implement, and Support Azure infrastructure
  • Interface with account managers to develop strategic roadmaps and projects
  • 4+ years of experience with Windows Servers, O365, and Azure
  • Scripting knowledge is a plus
  • Experience supporting law firms and related software (iManage) is highly preferred
  • MSP experience is required

System Administrator (MSP) Benefits:

  • 100% Health Insurance
  • 3 days WFH, 2 days in office (hybrid schedule)
  • PTO + Paid Holidays
  • Certification Reimbursement
  • Travel Reimbursement
  • Laptop, Monitor & Phone reimbursement