System Administrator (MSP/ConnectWise)

System Administrator (MSP/ConnectWise)

We are a full-service IT leader focused on customer satisfaction-driven relationships for over a decade. Our mission is to facilitate predictable, productive business through technology. We do this by providing organizations with the people and processes needed for an accountable, professional, and scalable Managed Enterprise IT department. Understanding our mission and purpose is essential because it provides the relevance, motivation, alignment, and sense of direction needed to work together towards our mutual goals. It fosters a positive work environment and helps employees make informed decisions that contribute to the organization’s success.

The System Administrator (MSP/ConnectWise) must show a successful track record of supporting multiple businesses concurrently, establishing and maintaining networks, servers, & systems by implementing, proactively managing, and troubleshooting. As a System Administrator (MSP/ConnectWise) you will work regularly with Windows Server, Windows/Mac OS, VMWare, Hyper-V, Firewalls (Cisco, SonicWALL), Azure, and Backup solutions.

The System Administrator (MSP/ConnectWise) requires previous experience working for a Managed Services Provider.

System Administrator (MSP/ConnectWise) Technologies:

• Microsoft 365 (Exchange, Azure Entra ID, SharePoint, OneDrive)
• Windows Server (Active Directory, file/print sharing, DNS, DHCP)
• Networking (Connectivity issues, VPN, WiFi, TCP/IP)
• Desktop Support (Everything you can and cannot think of)
• Backup issues (Veeam, ShadowProtect, Datto)
• Cloud (Azure Entra ID, Intune, VMs)
• RMM Automation experience highly preferred (ConnectWise, Kaseya, or Ninja)

System Administrator (MSP/ConnectWise) Responsibilities:

• Provide Tier II services to manage all network servers and other network components including installation, configuration, and maintenance in a timely manner.
• Troubleshoots and resolves client network and application issues in accordance with our Managed Service Plans (MSP).
• Resolve escalated tickets
• Develops and maintains network security procedures.
• Adds, removes, and changes authorities for network users
• Resolves problems reported by end users for local and wide area networks, personal computers, networking equipment (switches, routers, etc.) and provides answers to complex questions related to these systems.
• Maintains documentation of the network, infrastructure, and cloud systems.
• Provides quality customer service to all clients in a timely and professional manner (in person, by telephone by remote desktop or via e-mail).

System Administrator (MSP/ConnectWise) Benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• PTO + Paid Holidays
• Certification Reimbursement
• Cell Phone Stipend